Built for Small Teams and Growing Startups
BlueTickets gives small teams a premium, distraction-free way to own every inbound request, without paying for enterprise baggage.
No credit card needed, Cancel Anytime, Starts from 4.99$
Average response time during trial
Tickets prioritized automatically by rules
Availability for customer intake
Ownership stays clear
Track assignments and hand-offs so nothing is left without an owner.
Ensure timely responses
Attention scores surface tickets before deadlines slip.
Capture everything
Centralize requests from app, web, email, or agent calls.
Developers friendly
RESTful API
Comprehensive REST API with JSON responses. Create tickets, update statuses, retrieve analytics, and manage your support queue programmatically.
API Key Authentication
Simple Bearer token authentication. Generate multiple API keys per organization for different environments and applications.
Rate Limiting
Built-in rate limiting with clear headers. 100 requests per minute per API key with automatic retry-after guidance.
Inbound Email
Our email-based ticketing system turns inbound emails into tickets automatically, supporting custom domains with SPF, DKIM, and DMARC verification. Perfect for small businesses needing a simple, affordable solution that works with your existing email setup.
Complete Documentation
Comprehensive API documentation with examples, error codes, and best practices. Interactive test environment included.
Test Environment
Public test API key with live ticket stream. Test your integration without affecting production data or sending notifications.
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Frequently Asked Questions
What is BlueTickets?
BlueTickets is a multi-tenant helpdesk and ticketing system designed for small teams. It helps you centralize support requests from multiple channels (email, web, mobile apps, and agent-created tickets) into a single, organized workflow.
How do I get started?
- Sign up for a free 30-day trial at bluetickets.app
- Create your organization - Set your organization name and default settings
- Invite team members - Add teammates by email; they'll receive secure invitation links
- Connect your support email (optional) - Set up email forwarding to receive tickets via email
- Start creating tickets - Use the web interface, API, or email forwarding
Do I need a credit card to start?
No. The 30-day free trial requires no credit card. You can explore all features during the trial period.
How long does setup take?
Most teams can complete the initial setup in under 30 minutes. This includes:
- Creating your organization
- Inviting team member
- Configuring email forwarding for ticket collection
- Connecting your support email (if desired)
- Configuring basic settings
What is an organization?
An organization is your workspace in BlueTickets. All tickets, users, API keys, and settings belong to a specific organization. Each organization is completely isolated from others (multi-tenant architecture).